On the 25th of Novmber 2010 we placed an order via our Dell account manager for an R415 server. The specifications for the price looked too good to be true. Sadly, it was actually the case.
At the time of order we mentioned it was urgent and required delivery within about 1 week. No problem our account manager told us, it should be with you by Friday the 3rd.
Friday passed – no server.
Weeks passed – no server.
Numerous attempts to have the issue escalated with Dell completely failed. From e-mails “forgotten” to calls never returned we were getting nowhere. At one point we waited 2 weeks for a reply from our account manager before firing off an angry e-mail. The response?
I was under an impression that the server has been delivered which is the only reason why I did not bother to call you again after I received your previous email
Many e-mails were exchanged between ourselves and different departments of Dell. Throughout the process it was clear the left hand didn’t know what the right hand was doing.
Server finally arrives today, 08/02/2011. Over 2 months late!
Now, at the time of order we specified a requirement for 1x 8GB stick of RAM. Not 2x 4GB or 4x 2GB but a single 1x 8GB stick. Our proforma invoice confirms this.
Open the box today and what do I see? 4x 2GB sticks of RAM. NOT WHAT WE ORDERED.
Needless to say the machine will probably be going straight back to Dell. What a complete was of time. Never again.
UPDATE 09/02/2011 00:35 GMT
I just found this:
Dell made good and compensated us for the error.